Process Support Operator

Summary of the role

This position is a great entry point into the life sciences and advanced therapies sectors. A Process Support Operator is a hands-on professional who assists with the day-to-day manufacturing operations. Their primary role is to ensure that all processes are carried out to the highest quality, on time, and in strict accordance with operating procedures. They are often a key part of the production team, working in environments like cleanrooms to produce life-saving medicines and therapies. While they may not be making high-level decisions, their meticulous attention to detail is what ensures product quality and regulatory compliance.

Companies may use a range of titles to reflect their specific structure and the exact nature of the work. Some common job titles for this role include:

• Manufacturing Associate/Technician
• Production Technician/Operator
• Biomanufacturing Technician/Associate
• Bioprocessing Technician/Associate
• GMP Technician
• Production Specialist
• Cell Culture Technician/Associate

Typical Duties

The duties are practical, systematic, and highly focused on compliance:

• Manufacturing Assistance: You will be directly involved in the production process, which could include preparing and weighing materials, setting up equipment, and monitoring the process from start to finish.
• Documentation: This is a critical and non-negotiable part of the job. You will be responsible for accurately and promptly recording all data in manufacturing batch records and other process instructions. Any deviation from the standard process must be meticulously documented.
• Equipment Operation and Maintenance: You’ll be trained to operate specific equipment and may be responsible for performing routine cleaning and maintenance checks. Your role is to ensure all equipment is working correctly and to report any issues to a supervisor or maintenance technician.
• Cleanroom Operations: In advanced therapies, a major part of the job is working within a sterile cleanroom environment. This involves strict gowning procedures and an unwavering commitment to aseptic techniques to prevent product contamination.
• Problem-Solving and Reporting: You will be the first person to spot any issues or anomalies in the process. Your role is to identify the problem and report it to a supervisor or more senior team member for resolution.

While the core principles of the job are the same for advanced therapies and life sciences, the context and materials change:

Advanced Therapies: The work would be focused on delicate and sensitive biological materials. The environment is likely to be a cleanroom, and the focus is on personalised or small-batch manufacturing.

Wider Life Sciences: The work could involve larger-scale industrial processes, such as the production of vaccines or traditional biopharmaceuticals. The duties would be similar, but the equipment and the scale of the operation would be different.

Key Skills and Qualifications (UK)

Essential Qualifications: A degree is not always required for this role. Many professionals enter through apprenticeships or vocational qualifications like a BTEC, HNC, or relevant City & Guilds qualifications. A good standard of English and Maths is typically required.

Essential Certifications: A fundamental understanding of Good Manufacturing Practice (GMP) is absolutely essential. This is the quality system that governs the production of pharmaceuticals, and all of your work will be guided by its principles.

Essential Skills:

• Attention to Detail: This is the most crucial skill. Following procedures exactly as written is non-negotiable.
• Meticulous Record-Keeping: The ability to accurately and promptly document all activities is vital.
• Teamwork and Communication: You will be working as part of a close-knit team, so effective communication is key.
• Problem-Solving: The ability to identify issues and think logically to find solutions is critical, even at a basic level.

Salary Expectations (UK)

Starting Salary: For an entry-level Process Support Operator, the starting salary is typically in the range of £25,000 – £32,000 per year. This can be higher with relevant qualifications, experience, or if the role involves shift work, which often comes with a shift allowance.

After 3-4 Years: With a few years of experience and a strong track record of compliance and reliability, an operator can expect to earn between £35,000 – £45,000. Experienced operators can often progress to senior roles or into supervisory or quality assurance positions.